COSTA MESA, CALIF — LendingQB, a provider of SaaS loan origination technology solutions, ranked highest in functionality, end user experience, and overall satisfaction in The STRATMOR Group’s 2017 Technology Insights survey report.
LendingQB held the highest rating in overall satisfaction among the largest LOS vendors for the third year in a row with 93.6 percent of respondents reporting that they have no plans to replace LendingQB in the coming future.
End user experience was also ranked high at 94 percent of respondents noting that the system is very effective, with nearly half (48 percent) of all clients indicating that LendingQB gave them a competitive advantage. LendingQB doubled the survey average and ranked highest across the board among the largest LOS vendors in end user experience categories including navigation, user interface, online support, access to system documentation, and help desk support.
“They really helped us stay in front of our employees with improved system communication in 2017,” said Michael Wilson, chief operating officer at iServe Residential Lending. “What really impressed us this year is their efforts to be more transparent with their communication. They provide us with regular updates on system enhancements through documentation and webinars. But even little things, like their weekly ‘Tips and Tricks’ emails, have improved an already stellar customer service experience.”
In the LOS Functionality Assessment, LendingQB customers rated the clear majority of each of the LOS’s core functionalities as being highly effective and giving lenders a competitive advantage. Some of the highlighted areas include LendingQB’s pricing engine, 1003 data collection, compliance validation, imaging, and third-party integrations.
“It is extremely gratifying to see that our efforts are having a positive impact on our clients,” said David Colwell, vice president of strategy at LendingQB. “The results of the STRATMOR Technology Insight survey validates our ‘Adoptimization’ approach to mortgage LOS technology. We understand how hard it is to be mortgage lender today and that technology plays a much bigger role than it did even five years ago. Our emphasis on service, support and extendibility enables LOS technology to become a real solution instead of just another expensive tool. We thank our clients for recognizing the efforts of our team and look forward to another year of stellar results.”
LendingQB is a provider of Lean Lending solutions for residential mortgage banking organizations. The Lean Lending solution consists of a 100 percent web browser-based, end-to-end loan origination system, best of breed integrations with key industry partners and ‘adoptimization’ services that result in faster cycle times and lower costs per loan. For more information, please call 888.285.3912 or visit www.lendingqb.com.
About STRATMOR Group
STRATMOR Group is a leading mortgage industry advisory firm that provides a range of programs and services designed to counsel lender CEOs and senior executives. STRATMOR serves more than 250 companies annually, providing strategies that increase growth and improve profitability in sales, marketing, technology, operations and mergers and acquisitions using comprehensive, propriety data and key insights gained through extensive experience in the mortgage industry. The company is well known for its financial models and its collaboration with the Mortgage Bankers Association in the PGR: MBA and STRATMOR Peer Group Roundtables program. Find out more about STRATMOR on its website at http://www.stratmorgroup.com/.